Refund Policy

1. General Policy

Due to the perishable nature of food products, all sales are considered final once prepared. However, +39 is committed to fairness, accuracy, and customer satisfaction.

2. Eligibility for Refund or Re-Make

We may offer a refund, partial refund, or meal re-make under the following conditions:
• Incorrect item received
• Order not prepared as requested but not related to subjective taste preferences
• Significant quality issue directly attributable to our kitchen
• Food safety concern

Issues must be reported within 24 hours of receiving the order and accompanied by photo documentation when applicable.

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3. Non-Refundable Situations

Refunds will not be issued for:
• Change of mind after order preparation
• Items consumed beyond a reasonable amount
• Customer-caused storage issues (e.g., improper refrigeration after pickup)
• Subjective taste preferences
• Third-party delivery errors outside our control (unless verified)

4. Catering, Events & Deposits

• Deposits for catering, private dining, or events are non-refundable unless canceled at least 36 hours prior.
• Last-minute changes may incur additional charges.
• No-shows for reservations will result in a cancellation fee equal to the amount of the purchasing amount.

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5. Delivery-Related Issues

If using third-party delivery services (e.g., DoorDash, UberEats), refund claims must be submitted through the corresponding platform unless the issue originated directly with +39.

6. Refund Method & Timing

Approved refunds will be issued to the original payment method within 5–10 business days.
+39 reserves the sole right to determine refund eligibility.